Policies & House Rules

Booking & Payment Policies

These are general guidelines. Specific conditions can vary depending on the building, stay length, season and how you book (direct vs. a third-party platform).

1. Reservation & Confirmation

  • A booking is considered confirmed once you receive a written confirmation (email, WhatsApp, platform message) and applicable payment or deposit has been received.
  • For short stays, full or partial prepayment may be required, depending on the rate type (flexible vs non-refundable).
  • For monthly and longer stays, a security deposit and first month’s rent are typically required before move-in.

2. Payment Methods

  • Accepted payment methods may include bank transfer, card payment, payment links, or platform payments when booking via third-party sites.
  • All amounts are generally charged in AED (UAE Dirhams). If you pay in another currency through a platform or bank, their exchange rates and fees will apply.

3. Rates & Taxes

  • Quoted rates are usually exclusive or inclusive of applicable taxes and fees as specified in your offer/confirmation.
  • Tourism fees, municipality fees or other government levies may apply depending on the building and type of booking.
  • Dynamic pricing is used, so rates may change between searches until a booking is confirmed.

4. ID & Registration Requirements

  • All guests are required to provide valid ID for registration in line with UAE and building regulations.
  • Acceptable ID usually includes a passport, Emirates ID, or GCC national ID. Copies may be collected prior to or at check-in.
  • Failure to provide required ID details may result in refusal of check-in with no refund according to the applicable policy.

5. Changes & Extensions

  • Changes to dates or number of guests are subject to availability and may result in a change in rate.
  • Extensions during your stay are possible where availability and building regulations permit; extra nights will be charged at the then-applicable rate.

6. No-show & Early Departure

  • If you do not arrive on your scheduled check-in day (no-show), the booking will generally be treated according to the no-show policy of your rate, which may be fully non-refundable.
  • Early departure may be treated as a partial cancellation and may not be refundable, depending on the rate and agreement.

Cancellation Policies

Your exact cancellation policy depends on the rate you select and the platform you book through. The policy will always be visible before you pay and in your confirmation.

Short-Stay Bookings

  • Flexible rates: May allow free cancellation until a certain number of days before arrival; after that, partial or full charges may apply.
  • Non-refundable rates: Usually offer a better price but are not refundable in case of cancellation, no-show or early departure.
  • High season and special event periods may have stricter cancellation terms.

Monthly & Long-Stay Bookings

  • For monthly and extended stays, a separate agreement may apply outlining notice periods and early termination fees.
  • Security deposits for long stays are generally non-refundable in case of last-minute cancellations after move-in is confirmed or preparations have been made.
  • Any specific cancellation or notice terms will be clearly included in your written offer/contract.

If you are unsure which policy applies to your booking, please check your confirmation email or contact our team with your name and booking reference.

House Rules

To keep a comfortable environment for all residents and guests, please respect the following guidelines in all apartments and buildings managed by HJ Holidays Homes.

1. Respect for Neighbours

  • Quiet hours typically apply during the late night and early morning. Please keep noise at a reasonable level at all times.
  • Parties, events or large gatherings are not permitted unless explicitly approved in writing in advance.
  • Any complaints from neighbours or building management may result in warnings, penalties or early termination of the stay.

2. Maximum Occupancy

  • Each apartment has a defined maximum number of guests (including children) in line with building and safety rules.
  • Visitors are allowed within reasonable limits, but overnight stays for non-registered guests are generally not permitted without prior approval.

3. Smoking Policy

  • Smoking is not allowed inside the apartments unless explicitly stated otherwise for a specific unit.
  • In non-smoking units, evidence of smoking may result in additional cleaning charges and possible damage fees.

4. Pets

  • Most buildings do not allow pets for short stays. Where pets may be considered, this must be agreed in writing in advance and may involve additional cleaning or deposit requirements.

5. Cleanliness & Damage

  • Please use the apartment respectfully and report any issues as soon as you notice them so we can arrange assistance.
  • Significant damage, missing items or excessive dirtiness may be charged to the guest and/or deducted from the security deposit where applicable.

6. Use of Facilities

  • Access to building facilities (pools, gyms, parking, etc.) depends on the building and your specific unit. Rules set by building management must be followed at all times.
  • Guests use facilities at their own risk and are expected to supervise children at all times.

Security Deposits & Damages

Some bookings, especially monthly and long stays, may require a refundable security deposit.

When Deposits Apply

  • Security deposits are more common for monthly and extended stays, and may be requested for short stays depending on the unit and guest profile.
  • Deposit amount and method of payment will be clearly stated before you confirm your booking.

Refund & Deductions

  • Deposits, where applicable, are generally refundable after check-out once the apartment has been inspected for damage, missing items or excessive cleaning requirements.
  • Charges for damage or additional cleaning (if any) will be communicated and deducted as per the agreement and applicable laws. Any remaining amount will be refunded.

Health, Safety & Liability

Your safety is important. Please familiarise yourself with the building’s safety information and emergency procedures when you arrive.

Safety in the Apartment

  • Please locate emergency exits, fire extinguishers and assembly points upon arrival.
  • Do not tamper with smoke detectors or safety equipment. Doing so may lead to penalties from building management.
  • Always lock doors and close windows when leaving the apartment.

Liability

  • HJ Holidays Homes is not responsible for loss, theft or damage to personal belongings kept in the apartment.
  • Guests are expected to have appropriate travel insurance or other coverage as needed.
  • Any limitations of liability, where applicable, will be outlined in your booking terms and local regulations.

Updates & Version

Your safety is important. Please familiarise yourself with the building’s safety information and emergency procedures when you arrive.

Policies may be updated from time to time to reflect changes in regulations, building rules or our operations.

The information on this page is intended as a general guide to our main policies and house rules. The specific terms that apply to your stay will always be the ones stated in your booking confirmation, rental agreement or any annexes signed between you and HJ Holidays Homes, and will take precedence over any summaries on this page in case of a conflict.